Foundations Revealed

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Frequently Asked Questions

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Q: What is Foundations RevealedTM?
A: This website offers resources, help, inspiration and a sense of community for corset makers who have a burning desire to improve their skills. We do this through articles and features containing a strong, practical "how-to" theme, which give you not a standard "How to Sew" course, but the basic building blocks of really great professional-quality sewing.

Q: I'm already a subscriber to FR and I'd like to join your other site, Your Wardrobe Unlock'dTM and take advantage of the discount price. How do I upgrade?
A: Sign up to our combined YWU/FR subscription on your "My Account" page (link at the top of the page) and then go to your Paypal account and cancel your existing subscription. If you have any questions, you'd like some help, or the subscriptions overlap and you'd like a partial refund, drop us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'll do our best to take care of it for you.

Q: I'm already a subscriber to your other site, Your Wardrobe Unlock'dTM. Can I get a discount to join this site too?
A:Yes, of course. Sign up to our combined YWU/FR subscription on your "My Account" page (link at the top of the page) and then go to your Paypal account and cancel your existing subscription. If you have any questions, or the subscriptions overlap and you'd like a partial refund, drop us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'll do our best to take care of it for you.

Q: I was a bit surprised to find out how much it costs to join your website. Where does the money go to?
A: We have a subscription fee to remunerate our writers. They are paid for taking time out of their schedules to share their secrets and produce top quality, useful features. We do not feel that it would be fair either to expect them to give away the benefit of their experience free or to undertake tightly deadlined work unpaid.

It also pays a nominal salary to our two editorial staff, since we work hard to produce new content (six new items every month is no mean feat), upload and code it and manage reader memberships and enquiries each month. This is a part time job for each of us. We trust that one day the membership will grow to a point that will allow our remuneration to match the effort we put in.

There is no advertising anywhere on the site, as per the market research carried out when we first started - would-be subscribers said they'd rather pay a small fee than be hit with a barrage of blinking ads every time they logged in. So the subscription also pays for the hosting, for a small amount of advertising elsewhere on the Internet and for business insurance.

It is also slowly working to pay off the debt incurred to get the site off the ground, which involved buying software to manage the memberships, the course in which the Publisher learned how to construct such a site, and the price of the template design. The Joomla platform was free shareware, and the months the Publisher and Editor spent putting the site together comes free.

In other words, Foundations RevealedTM is rather like a swan: the polished surface image disguises a lot of dedicated work going on beneath the surface!

Q: I used to subscribe and cancelled, but now I want to come back (or subscribe to Your Wardrobe Unlock'dTM instead). Can I still use my old username and password?
A: Yes, of course. Click the "My Account" link (also given at the top of each page) to be taken to your subscriber account - you won't be able to log in to YWU itself but you will be able to log in there. Select a subscription type from the drop down box on the right and hit "Order", and you'll be taken to Paypal to re-subscribe with your old account. If you have any questions, drop us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'll do our best to help.


Q: I don't have a Paypal account and would rather pay my subscription by credit card. Is this possible?
Using a payment system like Paypal allows us to charge in a currency that's more convenient for the majority of our members. A system that took credit card payments would *only* do so in UK pounds, since that's where we're based. But only 10% of our members are in the UK! The majority of our members who are outside the UK would have their monthly subscription fluctuate with the exchange rate, which has varied wildly and become very unpredictable in recent times. When a member is paying a monthly fee, they like to be able to predict what that charge will be, and not watch it shoot up over time!

Q: Can I share the information in the Masterclasses or in the website with my friends and family?
A: No, please do not share our services with non-members. Our staff works hard to provide you with quality products and content, please don't share it with others. If you know someone who is interested, please join our affiliate program and encourage them to sign up. You will receive a cash commission for your efforts, and you will allow our site to continue to provide the highest quality corsetmaking information available online.

Q: I just signed up and I want to get started right away. What do I do?
A: Once your payment has been completed you will receive an email with login instructions. You may also log into the portal by using this link. Be sure to have your username and password handy.

Q: I forgot my username and/or password, what do I do?
A: On both the login page and the homepage there are links to retrieve your password.

Q: I'm trying to print an article out, but I keep getting error messages. What am I doing wrong?

A: This is a problem with Internet Explorer 6, we've discovered. If you upgrade to Internet Explorer 7, or even better, download the awesome free browser Firefox, the problem should be fixed.

Q: How do I cancel my membership?
A: We are sorry to see you go! In order to cancel your subscription, This e-mail address is being protected from spambots. You need JavaScript enabled to view it at least three working days prior to your renewal date with "Cancel please" in the subject line. (You can find the ending date of your subscription on your "My Account" page.)

Alternatively, for complete control, you can cancel your subscription yourself in your Paypal account.

You will continue to have access to the members-only pages until the date you paid up to. In other words, if you signed up on December 15th and you cancel on August 3rd, you will continue to have access until August 14th - the day before your subscription for the next month would have been due.

Q: I meant to cancel my membership but forgot. I cancelled now, can I have a refund?
A: Unfortunately, we do not offer full or partial refunds for late cancellations. You must cancel your membership before the next payment in order to not be charged. Once you have cancelled you will continue to have access to the portal until the date you are paid up to. The only exception is if you contact us within the first month requesting a refund - we will of course honor our money back guarantee.

Q: I referred someone to your site, but I forgot to use my affiliate link. Can I still get credit?
A: No, unfortunately you must use your affiliate link in order to receive affiliate credit. This is necessary for accounting and tax purposes.

 

Do you have a question not answered here? We are happy to help.
You may contact our This e-mail address is being protected from spambots. You need JavaScript enabled to view it any time.
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